General Terms & Conditions

1. Acceptance of Terms

By registering and using the Travelvago B2B Portal (“Portal”), you agree to be bound by these Terms & Conditions (“T&C”). Travelvago Sdn Bhd (“the Company”) reserves the right to amend these T&C from time to time. Continued use of the Portal constitutes acceptance of the updated T&C.

2. Registration & Account

• 2.1 Only registered travel agents, resellers, and corporate partners approved by the Company may access the Portal.
• 2.2 The Agent shall provide accurate and up-to-date information during registration.
• 2.3 The Agent is responsible for maintaining the confidentiality of login credentials.

3. Use of Portal

• 3.1 The Portal may only be used for legitimate business purposes related to travel, ticketing, tours, transport, and related services.
• 3.2 The Agent shall not use the Portal for fraudulent, unlawful, or non-travel-related activities.
• 3.3 The Company reserves the right to suspend or terminate any account found to be misused.

4. Payments & Credits

• 4.1 Agents are required to maintain sufficient credit balance in their Portal account to make bookings.
• 4.2 Deposits (top-ups) must be made into the Company’s designated bank account and will be credited upon verification.
• 4.3 All payments and deposits are recorded, and official receipts will be issued by the Company.
• 4.4 The Company may request supporting documents for any payment to comply with banking and regulatory requirements.

5. Bookings & Service Delivery

• 5.1 All bookings made via the Portal are subject to availability and supplier confirmation.
• 5.2 The Company will issue e-tickets, vouchers, or booking confirmations upon successful payment.
• 5.3 The Agent is responsible for verifying booking details before confirming with their customers.

6. Refunds & Cancellations

• 6.1 Refunds (if applicable) are subject to the terms of each attraction, tour, or service provider.
• 6.2 The Company will process refunds only to the original depositor/Agent account.
• 6.3 Service fees or cancellation charges may apply.

7. Compliance with Laws

• 7.1 The Agent warrants that all transactions are legitimate and that funds originate from lawful sources.
• 7.2 The Agent agrees to comply with the laws of Malaysia, including the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
• 7.3 The Company reserves the right to request additional information or documentation from Agents to fulfil compliance obligations.

8. Records & Transparency

• 8.1 The Company shall maintain proper records of deposits, invoices, receipts, and bookings.
• 8.2 Agents are encouraged to keep copies of transfer slips, receipts, and booking confirmations.

9. Limitation of Liability

• 9.1 The Company shall not be liable for:
  • Delays caused by bank processing, compliance reviews, or external regulatory investigations.
  • Losses arising from errors or omissions by the Agent.
  • Cancellations, changes, or disruptions by third-party suppliers.
• 9.2 The Company’s maximum liability shall be limited to the unused credit balance in the Agent’s Portal account.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the Malaysian courts.