Пожалуйста подождите..
Legal

Terms and Conditions:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'us' or 'we' refers to the owner of the website whose registered office is [address]. Our company registration number is [number] and place of registration is [place]. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.

Booking and Cancellation Policy:

All bookings made through our website are subject to availability.
To confirm your booking, you must provide all the required information and make the full payment.
Once your booking is confirmed, you will receive a confirmation email with all the details of your reservation.
You may cancel or change your booking at any time before the scheduled start time of the activity. Please refer to the activity details for the specific cancellation and change policy.
Depending on the type of activity, cancellation or change fees may apply.
If you cancel or change your booking within the allowed time frame, we will refund the full amount paid, minus any applicable fees. Refunds may take up to 10 business days to process.
No refund will be given for cancellations made outside of the allowed time frame or for no-shows.
We reserve the right to change the booking and cancellation policies at any time. Any changes will be communicated to you via our website or by email.
We hope you enjoy your experience with Jom Travel Local. If you have any questions or concerns, please contact us

Want to receive exclusive discounts and updates straight to your inbox?

Общий Условия и положения
x

General Terms & Conditions

Travelvago B2B Booking Portal

Operated by: TRAVELVAGO SDN BHD (1002574-W)

Licensed by: MOTAC (KPK/LN: 7837)

Address: No. A-SG-25, Level SG, Sunway Geo Avenue, Bandar Sunway,
47500 Subang Jaya, Selangor, Malaysia

Email: info@travelvago.com

1. Acceptance of Terms

By registering and using the Travelvago B2B Portal (“Portal”), you agree to be bound by these Terms & Conditions (“T&C”). Travelvago Sdn Bhd (“the Company”) reserves the right to amend these T&C from time to time. Continued use of the Portal constitutes acceptance of the updated T&C.

2. Registration & Account

  • 2.1 Only registered travel agents, resellers, and corporate partners approved by the Company may access the Portal.
  • 2.2 The Agent shall provide accurate and up-to-date information during registration.
  • 2.3 The Agent is responsible for maintaining the confidentiality of login credentials.

3. Use of Portal

  • 3.1 The Portal may only be used for legitimate business purposes related to travel, ticketing, tours, transport, and related services.
  • 3.2 The Agent shall not use the Portal for fraudulent, unlawful, or non-travel-related activities.
  • 3.3 The Company reserves the right to suspend or terminate any account found to be misused.

4. Payments & Credits

  • 4.1 Agents are required to maintain sufficient credit balance in their Portal account to make bookings.
  • 4.2 Deposits (top-ups) must be made into the Company’s designated bank account and will be credited upon verification.
  • 4.3 All payments and deposits are recorded, and official receipts will be issued by the Company.
  • 4.4 The Company may request supporting documents for any payment to comply with banking and regulatory requirements.

5. Bookings & Service Delivery

  • 5.1 All bookings made via the Portal are subject to availability and supplier confirmation.
  • 5.2 The Company will issue e-tickets, vouchers, or booking confirmations upon successful payment.
  • 5.3 The Agent is responsible for verifying booking details before confirming with their customers.

6. Refunds & Cancellations

  • 6.1 Refunds (if applicable) are subject to the terms of each attraction, tour, or service provider.
  • 6.2 The Company will process refunds only to the original depositor/Agent account.
  • 6.3 Service fees or cancellation charges may apply.

7. Compliance with Laws

  • 7.1 The Agent warrants that all transactions are legitimate and that funds originate from lawful sources.
  • 7.2 The Agent agrees to comply with the laws of Malaysia, including the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
  • 7.3 The Company reserves the right to request additional information or documentation from Agents to fulfil compliance obligations.

8. Records & Transparency

  • 8.1 The Company shall maintain proper records of deposits, invoices, receipts, and bookings.
  • 8.2 Agents are encouraged to keep copies of transfer slips, receipts, and booking confirmations.

9. Limitation of Liability

  • 9.1 The Company shall not be liable for:
    • Delays caused by bank processing, compliance reviews, or external regulatory investigations.
    • Losses arising from errors or omissions by the Agent.
    • Cancellations, changes, or disruptions by third-party suppliers.
  • 9.2 The Company’s maximum liability shall be limited to the unused credit balance in the Agent’s Portal account.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the Malaysian courts.

Политика конфиденциальности
x
Политика использования файлов cookie
x
Условия и правила отмены
×
ПоискСейчас

Уведомления

×

ПоискСейчас

×